Our standard Gold pack has been designed for supporting a VAR integrating JoramMQ to his own products (see VAR offering).
JoramMQ Gold pack, as all our support contracts, guarantees the intervention of
The number of execution issues covered by contract is unlimited.
When the execution issue may not be reproduced and when the involvment of JoramMQ in the issue remains unclear, the contract still guarantees that
Besides execution issues, the pack includes a pool of 40 hours of development support/consulting.
The client names contacts (maximum 4) allowed to initiate requests to
Support is available during business days, from 9am to 6pm french time. Requests are taken over in a maximum delay of 4h.
Supported JoramMQ configurations are simple or complex, up to 16 interconnected servers. Support applies to any number of deployments, be they operational or not.
The client chooses two JoramMQ versions for the contract. Some versions are labelled LTS for Long Term Support. A new LTS version is labelled every 12 to 18 months. An LTS version is supported for 3 years from its release date.
The number of client interventions may be raised to 25 if the client wishes to limit its task of isolating the issue to the JoramMQ middleware layer.
Similarly if the client wishes more help, maybe including programming small components of his application, then he may raise the pool of development support/consulting hours.
Support may be extended to all days (7/7) at all times (24/24).
Very complex (more than 16 servers) configurations require more resources. Such configurations are supported through an additional option.
An additional JoramMQ version may be supported if required.
If the client validates his product on a specific platform significantly different from the reference platforms
version 2.1, february 9, 2012 120209-support-en-v2-1.pdf [65.1 kb]
on standard hardware
|Debian 6.0||ext3||Sun/Oracle 6|
|Debian 7.2||ext3||Sun/Oracle 6/7|
|Centos 5.10||ext3||Sun/Oracle 6|
|Centos 6.4||ext3||Sun/Oracle 6/7|
|Windows XP||NTFS||Sun/Oracle 6|
|Windows 7 (64)||NTFS||Sun/Oracle 6/7|